Service Quality in Corporate Travel Management | Viking Turizm & VikingOn

7 Critical Factors Determining Service Quality in Corporate Travel Management

Success in corporate travel management is not measured solely by the ability to book flights or hotels.

What companies really need is a holistic structure that makes employees’ travel easier, keeps costs under control, enforces company policies, produces reportable data, and provides professional support when needed.

Viking Turizm brings together its travel management experience gained since 1984 with its own technology infrastructure, VikingOn.

This means corporate customers are not only using a booking platform; they also gain access to the operational knowledge, professional support, and expertise in corporate travel processes of an experienced travel management team.

The key elements of Viking Turizm’s corporate travel management approach are as follows:

1. Measurable Service Levels

In corporate travel management, “good service” does not simply mean responding quickly.

What really matters is how quickly, accurately, and sustainably the travel process is managed.

At Viking Turizm, the service approach is built around fulfilling requests, managing booking processes, completing changes and cancellations, and providing the right solution when needed.

Therefore, corporate travel service is evaluated not only by response time but also by factors such as;

• understanding the request correctly,
• offering the right option,
• completing the transaction,
• resolving operational problems,
• acting in accordance with the company’s travel policy

Because responding quickly to an employee’s request is not enough. What matters is getting the employee to the right solution.

2. Genuine 24/7 Professional Travel Support

Business travel is not limited to working hours.

A flight cancellation at night, a schedule change over the weekend, or an operational problem in another country can cause company employees to need support quickly.

Viking Turizm does not limit its corporate travel services to a digital booking infrastructure.

When necessary, professional travel consultants step in to support the management of operational processes.

This structure provides a significant advantage particularly in cases involving;

• flight cancellations,
• last-minute changes,
• complex travel itineraries,
• situations requiring an alternative flight,
• moments when employees need support during their travels

24/7 support here means more than simply having a call center.

The goal is to ensure access to an experienced team that understands travel operations and can provide solutions when necessary.

3. Technology and Human Support Working Together

In corporate travel management, it is not efficient to handle every transaction through a travel consultant.

Likewise, managing every transaction solely through a digital platform may not be sufficient, especially in complex situations.

VikingOn, developed by Viking Turizm, brings these two approaches together within the same structure.

Employees can perform routine transactions through VikingOn.

For example:

• search for flights,
• compare suitable options,
• make bookings in accordance with company policies,
• track their reservations,
• complete approval processes digitally.

For more complex situations or those requiring operational support, Viking Turizm’s travel consultants can become involved in the process.

This way, while technology provides employees with speed and convenience, human support ensures continuity of travel operations when needed.

4. Integrating Company Travel Policies into the Booking Process

It is not enough for corporate travel policies to exist only in a document.

The policy needs to become a natural part of the booking process.

Company-specific travel policies and authorization structures can be created through VikingOn.

This allows companies to define criteria such as;

• department-based travel rules,
• employee- or manager-based authorizations,
• different spending limits,
• approval mechanisms,
• travel class rules,
• company preferences

within the system.

When employees make a booking, they are presented with options that comply with company policy.

Transactions exceeding defined limits or rules can be directed to approval processes.

This approach helps companies implement their travel policies not only in theory but also in their day-to-day operations.

5. Transparent Pricing and Access to Content

Cost control in corporate travel management is not simply about finding a lower price.

Companies need to be able to see what they are paying for, why they are paying for it, and how much they are paying.

Transparency has an important place in the approach of Viking Turizm and VikingOn.

Corporate customers can evaluate travel options through a structure where prices are more visible.

VikingOn enables different types of travel content to be evaluated through a single platform.

In addition to GDS content, NDC and direct airline connections can also be used.

Through a direct connection with Turkish Airlines, direct access to THY content can be provided.

This structure helps companies;

• evaluate more options,
• compare prices,
• manage travel budgets more effectively,
• make purchasing decisions more transparent

and more manageable.

VikingOn’s pricing approach emphasizes a transparent service model instead of hidden markups.

This enables finance and procurement teams to evaluate corporate travel costs more clearly.

6. Making Travel Data Reportable

In corporate travel management, data should not be used only to view past expenses.

Properly structured travel data can help companies make better decisions in the future.

Corporate travel expenses can be centrally monitored and reported through VikingOn.

Companies can review, according to their needs;

• department-based expenses,
• employee-based travel,
• destination-based costs,
• supplier usage,
• travel policy compliance,
• savings opportunities,
• travel-related CO₂ data

and more.

This visibility helps finance, procurement, human resources, and administrative teams manage the travel program in a more data-driven way.

As a result, corporate travel reports go beyond being tables that simply show the past; they become part of budget management and decision-making processes.

7. Taking Ownership of Operations When Problems Arise

Unexpected situations can always occur during corporate travel.

Flight cancellations, weather conditions, connection problems, schedule changes, or last-minute requests can completely change a travel plan.

In such situations, the true value of a corporate travel service becomes apparent.

Viking Turizm’s approach is not only to complete the booking but also to ensure that the travel remains operationally manageable.

When a problem occurs, Viking Turizm’s travel consultants can;

• evaluate alternative flights,
• manage booking changes,
• create new travel options,
• provide the operational support the traveler needs.

This structure helps preserve the employee experience, especially in companies with frequent business travel.

Because from the employee’s perspective, what matters is not only making the reservation but also knowing whom to contact when an unexpected situation occurs during the trip.

Corporate Travel Management Is More Than Technology

Today, booking a flight or hotel has become technologically quite easy.

However, companies’ expectations from corporate travel management go far beyond this.

Companies need to simultaneously;

• manage travel budgets,
• improve the employee experience,
• enforce company policies,
• control approval processes,
• report travel data,
• make costs more visible,
• provide professional operational support when necessary

Therefore, a successful corporate travel management model cannot be built solely around having a good booking interface.

Technology, operational expertise, and human support need to work together.

Viking Turizm and VikingOn: Combining Operational Experience with Technology

VikingOn is not merely a travel platform developed as a software project.

The platform was born from the needs Viking Turizm encountered in real corporate travel operations.

Developed jointly by Viking Turizm’s travel operations teams and its own IT team, VikingOn aims to bring the needs of daily travel operations into technology.

Therefore, corporate travel management functions such as;

• online booking,
• company travel policies,
• approval workflows,
• user authorizations,
• reporting,
• cost and savings analysis,
• mobile access,
• integrations,
• CO₂ tracking

can be addressed within the same structure.

Behind it is the operational experience of Viking Turizm, which has been operating in the corporate travel sector since 1984.

This approach makes VikingOn more than just a booking technology.

It creates a holistic corporate travel management model that provides companies with both digital control and professional human support when needed.

Manage Your Corporate Travel More Transparently with Viking Turizm

The right solution in corporate travel management is not simply about making reservations.

Your company needs to be able to see its travel expenses, enforce its policies, provide employees with an easy booking experience, and receive professional support when necessary.

Viking Turizm combines more than 40 years of travel management experience with its own technology, VikingOn, to manage this process within a single structure.

You can explore VikingOn to restructure your corporate travel processes with Viking Turizm’s operational experience and VikingOn technology.